A: Orders are processed within 1–2 business days.
Once your order has been shipped, you will receive an email with a tracking number to monitor its progress. Delivery times vary depending on your location.
For more details, please view our shipping policy.
A: We accept returns within 30 days of delivery, except for custom/personalized items, hygiene products, underwear, promotional items, and gift cards.
Items must be in original, unused condition — unworn, unwashed, with all tags and packaging — and accompanied by a receipt or proof of purchase.
Return shipping is the customer’s responsibility unless the item is defective or incorrect. To initiate a return, please contact smiths1906@tothemaxgroup.com.
Approved return requests will receive return instructions. Items returned without prior approval will not be accepted.
Once we receive and inspect your return, approved refunds will be issued to the original payment method within 7–14 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
If you have not received your refund within 15 business days of approval, please contact us.
For more details, please view our returns policy.
A: We accept exchanges for the same item in a different size or color within 30 days of delivery, subject to availability. Processing typically takes 7–14 business days.
Unless the item is defective or the wrong item was sent, customers are responsible for shipping costs both ways.
Items must be in their original condition — unworn, unwashed, with original tags and packaging — and accompanied by a receipt or proof of purchase.
To request an exchange, please contact smiths1906@tothemaxgroup.com.
Approved exchange requests will receive instructions for shipping and the return address. Items returned without prior approval will not be accepted.
For more details, please view our exchanges policy.
A: You can reach us through our online contact form on the website, or via:
Email: smiths1906@tothemaxgroup.com
WhatsApp: +852 5100 5167
We aim to respond within 24–48 hours.
our business hours are:
Monday–Friday (excluding public holidays), 9:00 AM–6:00 PM HKT
A: Our sizing is based on Asian measurements. Please check the Size Guide on each product page and compare with your favorite garments. If you’re between sizes, we suggest sizing up for a more comfortable fit.
A: We currently accept major credit cards, [PayPal / Apple Pay / Google Pay / Shop Pay / local wallets], and other secure payment options shown at checkout.
A: Yes, we ship to Greater China, APAC & EU. Shipping fees and delivery times are shown at checkout based on your address.
A: Once your order ships, you’ll get a shipping confirmation email with a tracking link. You can use that link anytime to follow your delivery status in real time.
A: Please contact us within 2 days of delivery with your order number and clear photos of the item and packaging. We’ll sort it out quickly with a replacement or refund.
A: For most items, we recommend washing inside‑out on a gentle cold cycle and air‑drying to preserve color, shape, and trims. Please always follow the care label on each garment.
